Shipping Policy

Shipping

UPS Ground Service

Enjoy discounted UPS Ground shipping for every Designer Pet Products item shipped within the United States. You can expect delivery within 5 to 8 business days of your order. The shipping amount will automatically calculate during the checkout process after entering the zip code where the item(s) will be shipped.

UPS 3 Day Select Service

UPS 3 Day Select Service is available and is billed at standard UPS rates. Orders placed before 4:00 PM PT (Pacific Time) will be shipped out the next business day.

UPS Next Day Air Service

UPS Next Day Air Service is available and is billed at standard UPS rates. Orders placed before 4:00 PM PT (Pacific Time) will be shipped out the next business day.

Shipping to a PO Box, APO, or FPO

As of now, we do not accept any orders shipped to a PO Box, APO, or FPO addresses.

International Shipping (including Canada)

We ship to Canada but not to any other international address. For shipments to Canada, the payment of duties and taxes is the responsibility of the customer/importer. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. To answer any questions regarding this, please contact UPS at 800-PICK UPS (800-742-5877) or visit www.ups.com.