Returns/Exchanges

Warranty & Returns

Warranty

Designer Pet Products aims to produce high quality products that will be great for both you and your pets. Our items come with a 30-day warranty from the date of your purchase covering against manufacturing defects. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.

Return Policy

At Designer Pet Products, you will find shopping online is easy, pleasant, and secure. Our 30-day return policy from the date of your purchase gives you enough time to consider your purchase. We hope your purchase exceeds your expectation, however, if you would like to have a refund, you may return it within 30 days from the date of your purchase. If you would like a refund, all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount. If you need to return your products, please contact us for authorization through our contact page.

Please remember, all returned products must be new (never been used) and in their original carton with all the packing materials, and manuals intact. We will not accept dirty, broken or used/assembled products or products in non-standard packaging. Upon receipt and inspection of the product, we will issue a full refund minus any outbound shipping charges that would be noted on your original invoice. Upon receipt and inspection of the product, we will issue a full refund minus any outbound shipping charges that would be noted on your original invoice. If the return does not meet the above conditions, it is subject to up to a restocking fees charge of up to 50% of the item price.